FAQ
Common questions
Call us on +34 925 58 36 14 or email reservas@toledoap.es.
In Toledo’s old town: Comercio 42 at Calle del Comercio 42, and Sierpes Izquierda and Sierpes Derecha at Calle Sierpe 9. The two streets are about thirty metres apart, between Plaza de Zocodover (2 minutes on foot) and the Cathedral (5 minutes).
Check-in is from 15:00 and check-out is until 11:00. You can arrive later: check-in is self-service. If you need to arrive earlier or leave later, ask us and we will confirm depending on occupancy.
You don’t need to. The apartments have electronic locks: before you arrive we send you the access instructions and you let yourself in whenever suits you.
Yes. Spanish law requires all adult guests to be registered with their ID (Royal Decree 933/2021). You do it before arrival through an online check-in link we send you, with no paperwork.
The old town has narrow streets and restricted traffic, so the easiest option is a public car park. The nearest public car parks are Corralillo (Cuesta de los Capuchinos), about a 4-5 minute walk away, and Miradero (Calle Gerardo Lobo), about 5-6 minutes away, with escalators up to Zocodover.
From the train station it is a 20-25 minute walk, uphill. If you have luggage, we recommend a taxi or the city bus to Zocodover, two minutes from the apartments.
Bed linen and towels, wifi, air conditioning and heating, a smart TV, an equipped kitchen with a coffee machine and a washing machine. Each apartment’s page lists the details.
It depends on the rate you choose. With the flexible rate you can cancel free of charge up to 7 days before arrival. The non-refundable rate is cheaper and cannot be refunded. The exact conditions of each rate are shown in the booking engine before you pay. More details in Policies.
Yes. The three apartments sleep up to 16 people in total, and some can be booked as connecting apartments. Write to us with your dates and group size and we will put together a proposal.
Yes, mention it when you book or write to us afterwards and we will confirm availability.
Because you book directly with the team that runs the apartments, with no intermediaries: you see real availability, pay securely and talk to the people who look after you during your stay.
Direct booking