Policies

Terms of your stay

Booking, cancellation, times and house rules, clearly explained.

Booking and payment

Bookings are made through the booking engine on this website, with secure payment. Once you finish, you receive an email confirmation with your booking details.

Cancellation

Flexible rate: you can cancel free of charge up to 7 days before the arrival date.

Non-refundable rate: it is cheaper and cannot be cancelled or refunded.

The exact conditions of each rate are shown in the booking engine before you pay and are the ones that apply to your booking.

Check-in and check-out

Check-in from 15:00 and check-out until 11:00. Check-in is self-service with an electronic lock: we send you the access instructions before arrival. Early check-in and late check-out can be requested and depend on occupancy.

Guest registration

Spanish law requires all adult guests to register with their ID (Royal Decree 933/2021). We send you an online check-in link so you can do it before arrival.

Capacity

Each apartment has a maximum capacity shown on its page. No more guests than those stated in the booking are allowed.

House rules

The apartments are in residential buildings. Please respect your neighbours’ rest, especially at night, and leave the apartment in reasonable condition when you check out.

Company details

Owner: JAISOBETA, S.L.
Tax ID: B80642861
Address: C/ Fortunata y Jacinta 21, bajo local, 28020 Madrid
Tourism registration numbers: Comercio 42 pending · Sierpes Izquierda pending · Sierpes Derecha pending

See also the legal notice, privacy policy and cookie policy.